LoJack® Product Warranty
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LIMITED PRODUCT WARRANTY – Company hereby warrants (“Limited Warranty”) only to the purchaser that first activates the Product, that the Product will be free from defects in workmanship and materials for a period (“Limited Warranty Period”) of twelve (12) months after the date that you purchased the Product or the date Service is activated for a Demo Product unless you have purchased a two or three year warranty, or a Product with a three (3) year warranty, in which case the warranty lasts for the amount of the warranty coverage you purchased, which cannot exceed three years. The Limited Warranty does not apply to normal wear and tear and does not cover repair or replacement if the Product is damaged by tampering, misuse, accident, abuse, neglect, improper installation, misapplication, alteration of any kind, disaster, defects due to repairs or modifications made by anyone other than Company or an authorized service representative of Company, or reception problems caused by signal conditions or cable or antenna systems outside the Product. Further, the Limited Warranty does not apply to physical damage of any nature whatsoever to the Product, including any opening or attempted opening of the Product, and any such opening or attempted opening of the Product shall render the Limited Warranty invalid. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY. THE SOFTWARE LOADED ON THE PRODUCT IS PROVIDED “AS IS” WITHOUT WARRANTY. COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES FOR BREACH OF THE LIMITED WARRANTY. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY EXPRESSLY DISCLAIMS, AND YOU EXPRESSLY WAIVE, ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE OR USE, OR ANY WARRANTY ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAMPLE. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW SHALL BE LIMITED TO THE DURATION OF THE FOREGOING LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND/OR DO NOT ALLOW LIMITATIONS ON THE AMOUNT OF TIME AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. You agree that neither Company nor any other party has made any representations or warranties, nor have you relied on any representations or warranties, express or implied, including any implied warranty of merchantability or fitness for any particular purpose with respect to the Products. You acknowledge that no affirmation of fact or statement (whether written or oral) made by Company, its representatives, a Reseller, or any other party outside of this Agreement with respect to the Products shall be deemed to create any express or implied warranty on the part of Company, its representatives, or a Reseller. To obtain warranty service contact the Customer Service Department using the support number located on the website you were provided when you purchased the Product. Provide them with the ESN (Equipment Serial Number) for each Product for warranty coverage verification. Upon verification of coverage, an RA# will be issued and provided to you by Company via fax, email, or over the phone. Package Product(s) and send to Company with the RA# clearly written on the outside of each package (returns without an RA# will be rejected) and ship to: Spireon, Inc. Returns, 16802 Aston Street, Irvine, CA 92606. (Note: You are responsible for shipping charges to the returns department.) Company will test all properly returned products to determine if they are defective. If the Product is defective Company will provide replacement of the defective Product(s) and Company is responsible for shipping charges back to you. If the product is not defective then you will be charged $9.95 to cover the cost of testing the product and you are responsible for the shipping charges back to you.